Category: Blog

I'm on a mission to elevate our profession. My mission begins with an understanding that learning is an active, engaged process. People need to DO IT in training in order to DO IT on the job. It doesn't matter what the IT is. Knowing is great, but doing DOING is where it's at. We can't ask our learners to sit listening to us drone on (even if we are energetic and knowledgeable) expecting them to magically return work with the skill and ability to perform in the way we've described. They've got to DO IT. Yes, knowledge is important as a foundation to help people understand why they perform their jobs. But we can't exist on knowledge alone. Imagine the airline pilot who understands physics but has never landed a…

You ask your question and wait. The first hand shoots up in the air and they share their answer. And it's wrong. What now? This is a situation every trainer is faced with and every trainer grapples with just how to handle it. You want to preserve the enthusiasm of your learners, but you don't want them to leave with incorrect information. What to do? Keep in mind, it is our first priority to make sure people leave the training room with correct information. When you ask a question that people respond to incorrectly, you’ve got to gently suggest the correct response. Sometimes that will naturally happen with someone else in the room correcting the incorrect information. Depending on the situation here are a few suggestions: Show Me Your Work…