Make It Stick: Helping Learners Retain Information To Apply In The Workplace

Make It Stick: Helping Learners Retain Information To Apply In The Workplace

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Learning is fundamental to training. It's easy to focus on the information we want to disseminate. Create a handout, make a PowerPoint. Talk. Not so hard. We put the responsibility on the shoulders of our learners to take in the information and decipher how to use it when they return to work. Training gets trickier when we focus on how we want people to learn to use the information we share in a productive way when they return to the job. When we design our sessions so that we not only provide information, but give people an opportunity to practice, we have created training. As trainers we need to focus more on learning and less on telling. How do we go about providing more opportunity for learning to really occur?…
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How To Make Training Learner Centered And Performance Based

How To Make Training Learner Centered And Performance Based

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I'm on a mission to elevate our profession. My mission begins with an understanding that learning is an active, engaged process. People need to DO IT in training in order to DO IT on the job. It doesn't matter what the IT is. Knowing is great, but doing DOING is where it's at. We can't ask our learners to sit listening to us drone on (even if we are energetic and knowledgeable) expecting them to magically return work with the skill and ability to perform in the way we've described. They've got to DO IT. Yes, knowledge is important as a foundation to help people understand why they perform their jobs. But we can't exist on knowledge alone. Imagine the airline pilot who understands physics but has never landed a…
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How Do I Handle Incorrect Responses?

How Do I Handle Incorrect Responses?

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You ask your question and wait. The first hand shoots up in the air and they share their answer. And it's wrong. What now? This is a situation every trainer is faced with and every trainer grapples with just how to handle it. You want to preserve the enthusiasm of your learners, but you don't want them to leave with incorrect information. What to do? Keep in mind, it is our first priority to make sure people leave the training room with correct information. When you ask a question that people respond to incorrectly, you’ve got to gently suggest the correct response. Sometimes that will naturally happen with someone else in the room correcting the incorrect information. Depending on the situation here are a few suggestions: Show Me Your Work…
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The Power of Good Questions | How To Ask So They Will Answer

The Power of Good Questions | How To Ask So They Will Answer

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The Power of Good Questions Have you ever asked a question and everyone just looked at you like you were speaking a foreign language? Or even worse, they don’t look at you at all and act like no sounds left your lips? Yeah, I know those faces too. The awkward silence when you question your worth, your sanity, and why you got into this training thing anyway. Consider for a moment the questions you ask. Chances are they sound something like these: “Did that have value you for you?” “Who has questions?” “What does this all mean?” You can probably add a few more to my list. Take a look at them for a moment. Do you notice anything about them? Do they have anything in common? There are two…
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